Refund policy

 

At Aurega, we want you to shop with confidence. We offer a hassle-free return process within 60 days of delivery. Please review the details below to ensure a smooth return experience.

How to Return Your Item

Step 1: Request a Return

  • Email us at support@auregahome.com or submit a request via our Contact Us form.

  • Our team will assess your request and provide further instructions.

  • Items sent back without prior approval will not be accepted.

Step 2: Ship Your Return

  • If approved, the item(s) must be shipped within 14 days of receiving approval.

  • Ensure all items are securely packed to avoid any damage during transit.

  • We strongly recommend using a trackable shipping service or shipping insurance, as we cannot be held responsible for lost returns.

Step 3: Receive Your Refund

  • After we receive and inspect the return, we will process the refund back to your original payment method.

  • Refunds are typically issued within 14 business days after the item arrives at our warehouse.

  • Depending on your bank, it may take 3-5 business days for the funds to reflect in your account.

  • We’ll notify you via email once your refund has been processed.



Return Eligibility & Conditions

To be eligible for a return, your item(s) must meet the following conditions:

  • The item should be unused, unopened, and in its original condition.

  • All original packaging, ribbons, and tags remain intact.

  • Any free gifts or promotional items included with your order must also be returned unused and unwashed.

  • If you purchased a bundle or set, all items must be returned together—partial returns are not accepted.

  • Only one return request per order is allowed.

Final Sale Items

Items that are on sale, or purchased as part of a promotion are considered final sale and cannot be returned or exchanged.

Return Shipping & Associated Fees

  • Customers are responsible for covering return shipping costs.

  • Original shipping fees from the initial purchase are non-refundable.

  • For U.S. orders, duties, taxes, or additional fees may apply. If applicable, these charges will be deducted from your refund. We recommend checking with your local customs office for details.

Restocking Fees

To maintain our high-quality standards, a small restocking fee will be deducted from refunds:

  • For returned items valued under $750, a $10 processing fee will be deducted from the refund.

  • For returns over $750, a 15% restocking fee will be deducted.

Defective, Damaged, or Incorrect Items

We take pride in delivering high-quality products. If you receive an item that is defective, damaged, or incorrect, please follow these steps:

  • Contact us within 5 days of delivery at support@auregahome.com.

  • The item must be unused and unwashed to qualify for a replacement or refund.

  • Once we receive and inspect your return, we will issue a replacement at no additional cost.

Our Commitment to Sustainability

At Aurega, we are deeply committed to environmental sustainability. After a returned item passes inspection, we donate as many returned products as possible to minimize waste. However, items that are damaged or defective may not qualify for donation and could contribute to harmful waste disposal, which we strive to avoid.

If you have any questions, feel free to contact us at support@auregahome.com—we’re happy to help!